Privacy Policy

Last updated: January 2025

1. Who We Are

Crusade Living Spaces ("Crusade Living Spaces") operates from Newcastle, United Kingdom. When we refer to "we", "us" or "our" in this policy, we mean the data controller responsible for your personal data.

2. What Data We Collect

When you use our website or contact us, we may collect:

• Your name, email address, phone number and postcode
• Details about the service you're enquiring about
• Technical data such as your IP address, browser type and pages visited

3. How We Use Your Data

We use your personal data to:

• Respond to your enquiry and provide a quote
• Arrange and carry out the services you've requested
• Improve our website and customer experience

Our lawful basis for processing is legitimate interest (responding to your enquiry) and, where applicable, contractual necessity (fulfilling a service agreement).

4. Who We Share Data With

We do not sell your personal data. We may share it with trusted service providers who help us run our business (e.g. email delivery, website hosting) and only to the extent necessary.

5. How Long We Keep Your Data

We retain enquiry data for up to 24 months after your last interaction, unless we have an ongoing service relationship or legal obligation to keep it longer.

6. Your Rights

Under UK GDPR, you have the right to:

• Access, correct or delete your personal data
• Restrict or object to processing
• Data portability
• Lodge a complaint with the Information Commissioner's Office (ICO)

7. Cookies

This website may use essential cookies required for the site to function. We do not use advertising or tracking cookies.

8. Contact Us

If you have any questions about this privacy policy or your data, please contact us at info@crusadelivingspaces.co.uk or call 07773 374 092.